Medi-Quote Blog

After the terrible floods in Southern Alberta this summer, we at Medi-Quote Insurance Brokers wanted to do our part to help the victims of the flood. Our Calgary team decided they would spend a day helping clean up the mess in High River, one of the places hardest hit by the flood. We have many clients and family in High River, so when given the opportunity to help Shirley, Wanda, Tera and Katie jumped at the chance to help.

Tera gives an account below of the experience and what it was like volunteering in the flood clean-up efforts.

We arrived to High River Volunteer Centre July 10,2013 – amazed at how well organized and how many supplies were donated and available to us.  They had everything we would need to ensure our safety, first aid care and food and water to get us energized. They took us to an area to show the map of where we would be going and then we attended the safety briefing. After signing a couple forms we were ready to get to work.

We were advised that Wallaceville just opened the day before; they were one of the hardest hit areas and needed our help.  After a short shuttle bus ride we arrived in our rubber boots, painters suits with shovels and pails in hand.  We met the co-ordinator of the area who explained to us what needed to be done and get us to our first unit to get started.

We began in a unit owned by a young man, who had his Mother there helping him – his Mother and Sister’s houses in High River were also devastated by the flood.  They had Firefighters from Slave Lake there the day before to help shovel out the mud – so what they needed was to tear out the walls (many of which covered in mould) and insulation two feet above the water line.   With a group of us, this work took not much more than 30 minutes.  We called in some help to go upstairs to haul out his fridge. You could smell the stench coming from it even though the doors were sealed shut with tape.  This wasn’t the end of the work to be done here, but all that we could help him with until Insurance Adjusters could arrive to assess things further.

We moved to our next unit, this one was vacant, as the owners hadn’t arrived yet.  The double garage was full of eight inches of mud that had started to dry – the clay like substance burying the items left in the garage. With a team of twelve people we began to shovel, it was heavy and stuck to our shovel. While our feet slipped on the floor beneath we worked for several hours to dig out items like antique cabinets, a washer, dryer and bikes.  Even though the owners weren’t there we know they would be appreciated that this mud was cleared out.

The next unit was by far the worst that we had seen.  The elderly owners had just arrived and opened the sealed garage.  The stench made your eyes burn and the odor came strongly through your mask causing you to gag.  The garage was full; growing with mould and within here was hundreds of dollars’ worth of pantry items and food supplies.  The elderly couple having a hard time believing that everything had to be disposed of, we convinced this was best for their health.  A large team of us began the clean out; the mud was about 10 inches deep and the consistency of thick gravy.   As we worked, the mud tried to pull our boots off, or had us sliding on it like a sheet of ice. We filled bin after bin of items that were now garbage, with only a few salvageable items that were placed on top of some tables.  The mud was shoveled out proving to be even more challenging than the clay-like substance. When we moved into the inside of the house, the mud covered the floor and the entire contents of the house had to be removed – either to be disposed of or set out to dry with hopes of being cleaned and restored.

Amidst the devastation on the faces of the home owners that broke your heart, the vision of the street of the area that was only one year old, now covered in thick dry mud and the stench in the air - we found a vibrant pink plant blossoming inside it’s mud-buried  boot planter that assumedly belonged to someone from somewhere in the area – giving us a sense that there is a glimmer of hope within all of this mess.

Our hearts go out to those who have to rebuild their lives and our thanks go out to the many emergency workers and volunteers that have showed our community  spirit, we are thankful we could be apart of it and do our part to help.

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Q. How long have you been with Medi-Quote Insurance Brokers?
A. 4.5 years

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. I worked in a Consulting Firm selling travel insurance, and prior to that I worked at Mutual Life for 10 years

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. I love the staff, the ability to be flexible, great working environment

Q. What is your hometown?
A. Kitchener, Ontario

Q. What are your hobbies or favourite pastimes?
A. I enjoy watching my children play their sports, going camping and boating, reading, and hanging out with family & friends

Q. What is your favourite vacation destination?
A. Cuba

Q. Which of our core values do you identify with the most?
A. Work with our clients to make sure that their current medical conditions are recorded in their client file and are used in consideration of the coverage that is best for them

Q. Which of our Value Propositions do you think is most important?
A. We Educate you in the important matters of travel and medical insurance and shop around for the best option for YOU - we don’t sell you travel insurance, we help you buy it;

Q. How long have you been with Medi-Quote Insurance Brokers?
A. Since April 2011

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. I worked at 2 call centers in various role mostly in workforce management

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. Helping People

Q. What is your hometown?
A. Winnipeg/East St Paul

Q. What are your hobbies or favourite pastimes?
A. Watching Hockey and Football, playing video games, watching movies, Sleeping and eating

Q. What is your favourite vacation destination?
A. Vancouver

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. Yes multiple, where clients have thanked me for making a the process of getting coverage easy while still giveing them peace of mind.

Q. Which of our core values do you identify with the most?
A. Always consider the perpective of others

Q. Which of our Value Propositions do you think is most important?
A. Educate

Q. How long have you been with Medi-Quote Insurance Brokers?
A. Over ten years

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Hotel Management

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. Management, co-workers, clients and selling travel medical insurance

Q. What is your hometown?
A. Calgary

Q. What are your hobbies or favourite pastimes?
A. Camping and hanging out with my family, bike ride

Q. What is your favourite vacation destination?
A. Hawaii

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. One client, who is 89 years old always tells me the most interesting stories when she comes in to see me she was a school teacher and I look forward to see her each time she comes in.

Q. Which of our core values do you identify with the most?
A. Having Fun-Unleash my Creativity and be Entrepreneurial

Q. Which of our Value Propositions do you think is most important?
A. All of them

Q. How long have you been with Medi-Quote Insurance Brokers?
A. Since April 2012

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Employed within the Travel industry / Travel Consultant & Group Sales since 2000

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. Great Staff - Team Environment

Q. What is your hometown?
A. Winnipeg

Q. What are your hobbies or favourite pastimes?
A. Sports and Travel of course

Q. What is your favourite vacation destination?
A. Puerto Vallarta Mexico and New Zealand

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. I have a couple of clients that have visited me several times already - I always enjoy the in person appointments

Q. Which of our core values do you identify with the most?
A. Postitive Team / Value to Clients & Parners

Q. Which of our Value Propositions do you think is most important?
A. Educate our clients  

Q. How long have you been with Medi-Quote Insurance Brokers?
A. Started June 4, 2010

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Admin Assistant - Aviation Museum Admin Assistan - Manitoba Wildlife Federation Commercial & Property Insurance with HED Insurance Group - 4 years

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. The People - both clients and staff alike. The people I work with are amazing in that we all look out for each other. The clients are wonderful and can present new challenges and offer a laugh as well.

Q. What is your hometown?
A. Farm girl from Saskatchewan - Humboldt area.

Q. What are your hobbies or favourite pastimes?
A. Photography

Q. What is your favourite vacation destination?
A. I have only really been on 1 true vacation - Churchill MB to see the polar bears. It was an AMAZING experience.

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. The most rewarding moment was when I was able to help a client appeal a denied claim and the insurance company reversed their decision. My client was facing a $30,000 for medical tests for a possible heart attack. (Fortunately it turned out to be a pulled muscle and pinched nerve.) However, the insurance company discovered he had answered a question incorrectly on his application form. They called our office and I answered the call. In the appeal letter he was able to show that even though he had received a prescription, it had never been filled and therefore he forgot about it. He stated he would have paid the increase in premium without any problem. I celebrated with them when they received news of the reversal!

Q. Which of our core values do you identify with the most?
A. Build a Positive Team and Family Spirit, Deliver Value to our Clients & Partners, Always Consider the Perspective of Others

Q. Which of our Value Propositions do you think is most important?
A. TRACK - Tracking the Medical History to prevent denied claims EDUCATE - to ensure clients understand the application and ultimately their policy wordings.

Q. How long have you been with Medi-Quote Insurance Brokers?
A. 3 years, 9 months as of July 15

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Worked as an Executive Assistant

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. Working with seniors

Q. What is your hometown?
A. Toronto

Q. What are your hobbies or favourite pastimes?
A. cross stitch, reading, walking, family time, love being outside for any reason especially in the summer

Q. What is your favourite vacation destination?
A. Don't have one...Only pre requisite is beach and water and warm temperatures

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. Yes I remember helping clients with a claim but it was more than that. She sat in my office shaking and I believe that I helped her more than just getting the claim paid. I helped her emotionally through as well. She was terrifeid to return to the US but they did end up going last year. It was super rewarding to be able to reach out and help them.

Q. Which of our core values do you identify with the most?
A. "Build a positive team and family spirit"

Q. Which of our Value Propositions do you think is most important?
A. Mitigate--not sure if i would use the phrase"most important"

  

Q. How long have you been with Medi-Quote Insurance Brokers?
A. 1 year

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Truck Driver, Before that I was still living in England and worked for the biggest insurance company in Britain.

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. The staff

Q. What is your hometown?
A. Manchester, England

Q. What are your hobbies or favourite pastimes?
A. Fishing, Swimming, Scuba diving, Poker, Music, Darts, Pool and BBQ

Q. What is your favourite vacation destination?
A. Orlando, Florida

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. When a client called back with a list of questions she had made up just to listen to my accent.

Q. Which of our core values do you identify with the most?
A. Have fun

Q. Which of our Value Propositions do you think is most important?
A. Track

Q. How long have you been with Medi-Quote Insurance Brokers?
A. More than 8 years 

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Worked at a Travel Insurance Company

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. How we treat our customers

Q. What is your hometown?
A. Saskatoon, Saskatchewan

Q. What are your hobbies or favourite pastimes?
A. Biking, spending time with family.

Q. What is your favourite vacation destination?
A. Europe

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. I love going to Arizona each year and chatting with clients when there are no time constraints.

Q. Which of our core values do you identify with the most?
A. Integrity. Very important.

Q. Which of our Value Propositions do you think is most important?
A. Mitigate. People don't realize it, but this is very important.

Q. How long have you been with Medi-Quote Insurance Brokers?
A. Since November 2009, Brokering since July 2010.

Q. What did you do before working at Medi-Quote Insurance Brokers?
A. Prior to moving to Canada, I was a Cinema Sound and Projection Technician and Cinema Manager, spent about ten years doing those two roles in the UK. Learned a lot about customer service and working behind the scenes in a very hectic environment, and human resources for a large team.

Q. What is your favourite thing about working at Medi-Quote Insurance Brokers?
A. The people! The clients and the staff are the friendliest I've ever worked with.

Q. What is your hometown?
A. East Kilbride in Scotland, just outside of Glasgow.

Q. What are your hobbies or favourite pastimes?
A. Reading, mostly garbage, and one of the few people that still collects cds and records rather than downloading them.

Q. What is your favourite vacation destination?
A. Marseilles in the south of France.

Q. Do you have a positive memorable client moment at Medi-Quote Insurance Brokers?
A. The first time I helped a client get a denied claim turned around and paid. That's when our clients really see what we do as Brokers beyond our normal sales process.

Q. Which of our core values do you identify with the most?
A. Expect and Embrace Challenges - this absolutely sums up the roles at MQIB, we do like to challenge the team!

Q. Which of our Value Propositions do you think is most important?
A. Education - we do go further than the competition when it comes to going over the coverage with clients, we don't just take the money and run - we ensure that when you book a policy with us you know the restrictions or exclusions as well as the benefits, although we do try to find the least amount of exclusions for each client.

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