2013 was a very busy year here at Medi-Quote Insurance Brokers. This was our first full year as Medi-Quote Insurance Brokers after changing our name in 2012 to reflect our expanded range of insurance products beyond travel insurance.
2013 saw us adding four new brokers to our sales team, who all came from our administrative team. In turn we added four administrators and a travel agent. We also expanded our management structure to catch up with the last few years of growth.
Core Values and Value Proposition
We spent some time defining what we value most as a company and as a group. We also came up with what we call our “Value Proposition” where we came up with the acronym TEAM to explain the type of relationship we have with our clients. We work with clients to Track (medical history), Educate (clients about issues that affect them), Advocate (on your behalf) and Mitigate (risk). Read about our value proposition here.
This year we began offering travel agency services in partnership with Travel Professionals International, TPI. We are new, but we have added some very experienced travel agents to our team and combined with our understanding of travel insurance, we think it’s a natural fit that will be a big benefit to our clients.
This year we used our travel agency resources to plan an Alaskan cruise to celebrate our 20th anniversary in 2014. We are excited for the cruise and to meet all of our clients who will be joining us.
Lori made her annual trek down to Arizona to visit our clients who spend their time down there. As a Senior Broker at Medi-Quote Insurance Brokers, she really goes out of her way to reach Snowbirds in their winter habitat. She was so happy to see so many old and new faces come by the booth at the marketplaces in Yuma and Mesa.
In 2014, Lori will be joined by fellow senior brokers Sandy and Shirley who will both be making the trip down for the first time.
We embraced our commitment to educate clients more than ever this year. We have held a number of online training sessions for clients as well as our broker partners. We understand that travel insurance can be complicated, and feel like our knowledge and expertise needs to be shared with others. We will have more webinars in 2014, so keep your eyes open for announcements in our monthly email newsletters.
Volunteer work and Charity Fundraising
2013 wasn’t all good news. Floods caused massive destruction to the homes of many Albertans. Our Calgary staff spent a day in High River volunteering and saw the devastation first hand. You can read about that here.
Recently we have been collecting food in our Winnipeg office for Winnipeg Harvest, and the Calgary team spent some time volunteering for the Calgary food bank, which you can read about here.
In August, Lori rode her bike from Stonewall to Gimli and back to raise money for the MS Society of Canada. That is 84 km’s each way. We were all very proud of Lori’s accomplishment and made donations to the cause.
If our attention to detail and great customer service wasn’t enough, when someone refers a friend to us, both the referrer and the referee are entered into a contest. This year’s winning entrant, B. Trotter of Belmont, MB won a trip to anywhere in North America that Air Canada flies.
New Partners and New Markets
This year we were happy to begin a relationship with Industrial Alliance Insurance and Financial Services, adding one more parter to our roster of insurance providers.
For years we have been licensed to sell insurance from BC to Ontario, now we are licensed to do business in Nunavut, too. The north tends to be an underserved market, so we look forward to hearing more from potential customers in the North.
Highlights for the coming year, 2014
2014 will mark our 20th anniversary as a company and we will be celebrating this milestone all year long. Stay tuned to our website and email newsletters for updates.