Medi-Quote Blog

The following story was sent to us from a client after we had put out a call for positive stories about travel insurance in our annual newsletter. While positive stories about travel insurance are not uncommon, they aren't likely to end up on the evening news. Usually we only hear about times that things go wrong. We'd like to change this imbalance by sharing positive stories through the Good News Club. This story involves the type of accident that could happen to anybody, and gives us a glimpse into what it's like when travel insurance has your back.

If you have a story of your own you'd like to share please email, and if we use your story, we'll send you some thank you gifts in exchange for your story.


The Broken Pelvis

Although this happened a number of years ago, it is a good news experience with our travel insurance.

My husband was helping out a neighbour mend his trailer roof and upon descending, he slipped and fell off the ladder, landing on his hip pocket where he had his chisel. He was in a lot of pain and we decided he needed to go to the hospital. We headed out, not thinking of the insurance implications.

While at the hospital, while the husband was having tests, I called the insurance company. That year, we were covered by a company out of Montreal. They were so sympathetic and understanding and gave me a claim number. This number was presented to the hospital administration.

Turns out, the husband had fractured his pelvis and ended up in traction.

That night, I received a call at the trailer from the insurance company. Lord knows what time it was in Quebec. It was late in California, after hospital visiting hours. They asked about my husband’s condition and reassured me about his coverage. It was so nice to have someone caring about my situation, because at that time I was feeling pretty alone, in spite of all the support from friends in our camping park.

My husband was three days in hospital, in traction. He was stable and his life was not threatened in any way, so the insurance company decided to fly him home to Canada. Now, this was a bit of a problem because what do we do with our truck and trailer? And what about our little dog? And what do we do once we’re home, with no vehicle?

The insurance company was willing to pay to have someone else drive the rig home and the medi-flight would include me, but not the dog. (We found afterwards that they probably would have taken the dog, too). But we chose to have me drive the rig home with our dog, all expenses covered, including gas, food and motels. I kept all the receipts and submitted them to the insurance company for a full refund.

As well, I never saw any bills from the hospital. I did receive a bill from someone, but after calling the insurance company, they assured me they had a copy of that bill already and for me to disregard it.

Husband recovered nicely and we are still travelling south every winter, insured through the same broker, if not the same company. We didn’t see any appreciable increase in our rates the next year.

I have recommended this broker to many, many people and have related this same story many, many times. I would never travel south without insurance just because you never know what might happen, like falling off a ladder.  I’ve also heard many insurance horror stories and am so glad we were insured with Medi-Quote.

Jackie and Brian Stroud

Our goal at Medi-Quote Insurance Brokers is to make sure Canada Post's potential service disruption has minimal impacts on the services we provide to our customers.  According to a statement made by the Canadian Union of Postal Workers, as of July 2, Canada Post will be in a legal position to lock out its postal workers; and postal workers will be in a legal position to strike.

While the decision is yet to be determined, in the event of a mail service disruption, we want to make sure you have what you need to take with you on your trip.  

As always, you can opt to have your policy documents delivered in one of the following ways other than mail:

1)Via email – ask your broker!

2)Via our Client Portal.  Click here to go to our login page.

No email or printer?  No problem!  The minimum information you need to take with you on your trip is your policy number and the phone number to the insurance company so you can report your claim.  You can write this on a piece of paper and put it in your wallet.  The insurance company will look up the rest!

Not comfortable with any of those?  You can always have the documents sent by courier to your home.  Unfortunately, there is a charge for that service!  While we don’t feel it is absolutely necessary to have all your documents printed when you are in a pinch, if you feel better with all of your documents in hand, you might feel that charge is worth it.  Ask your broker for a price for that.

We will do what we can if there is a postal disruption.  We appreciate your patronage.

When it comes to travel insurance and pre-existing conditions, there is a lot of misinformation floating around about how pre-existing conditions are not covered at all. Sometimes people incorrectly assume that their existing conditions would not be covered by a policy. However, most of the time pre-existing conditions will be covered, as long as you disclose the condition to your broker so you are put on the proper plan, and the condition meets the plan's stability criteria.

What is stability?

Stability refers to the requirement of a policy, that there be no changes in a medical condition for a period of time. A change means a change in treatment or symptoms, including:

  • Being hospitalized;
  • Being put on a new medication;
  • An increase in a prescribed medication dosage;
  • Reducing or coming off a prescribed medication;
  • A flare-up, or worsening of symptoms.

Coming off a medication or having your dosage reduced is considered a change in stability even if it seems counter-intuitive

People are often surprised to learn that a reduction in dosage or being taken off a medication altogether is considered a change in stability. The reason is that you won't know right away what effect coming off a medication will have. It may mean your condition worsens, but you won't know until some time passes.

Coverage is available for conditions with as little as 7 days of stability

Different providers and plans have different requirements to qualify. A certain condition with 12 months of stability may qualify for a less expensive plan than the same condition with only three months of stability. For people with very recent stability changes, we offer a 7 day stability buy-down. Meaning, that as long as your condition and the treatment of that condition hasn't changed for 7 days before departure, your condition will be considered stable.

Medical testing affects stability

If you've had medical tests and are awaiting results, that is considered not stable. If you have tests scheduled, it's the same, you would not be considered stable.  If your doctor has told you that you will need testing, but no test have been scheduled yet, that may or may not be considered stable, depending on the insurance company. It can be complicated, so just let us know what is going on and we'll let you know what it all means.

Your doctor is not a travel insurance broker

If your doctor says something will or won't affect your travel insurance, take it with a grain of salt. They are not experts in insurance. Trust your doctor for medical advice, but leave the interpretations about the insurance side of things to us!

Track your medical changes, exact dates are very helpful

Knowing the exact date that a change was made can make getting on the right plan easier. And even though it may cost more, getting the right insurance can save you a lot of money in the long run. Keep track of your doctor's visits and whether you have changes to medications and other treatments. You can use our client portal at to track these changes in your medical history. And when it comes time to quote your travel insurance we'll have the exact information because you've updated the information as it happened.

Don't put off doctor's visits

Go to the doctor now. If you've got travel coming up, give yourself plenty of lead time in case any medication adjustments are made. You'll have more time between the change and your departure date, which means a longer period of stability. Don't avoid the doctor for fear a change will affect your travel insurance costs negatively. Your health is the most important thing you have!

This Form informs the IRS that you should not be treated as a U.S. resident for tax purposes because you have closer ties to Canada. It is an important form to file if you want to avoid more detailed and expensive disclosures to the IRS.

  • You should file this if you are spending more than 4 months a year in the U.S. on a recurring basis. Don’t forget to count those shopping trips across the border too. Any portion of a day in the U.S. counts. Run your 2013, 2014 and 2015 through the test to determine if you have to file.
  • You must file the Form by June 15th each year. No extensions and no late filing allowed.
  • You do not need an ITIN (Individual Taxpayer Identification Number) to file the form.
  • If you need help remembering when you were in the U.S., use this website:
  • The form can be access here:,-Closer-Connection-Exception-Statement-for-Aliens

 Talk to a tax advisor to discuss your options if you were required to file this form, but failed to in the past.

This information appears courtesy of Christina Walkden of 49P Tax Services


We are happy to see that our friends who were displaced by the fires in Fort McMurray are finally starting to come home now. We know you have a long road ahead, but we know that as Canadians, you have what it takes. Good luck and a speedy recovery to you, Fort Mac!

Click here to donate!


Last year we unveiled our DIY ("Do-It-Yourself") quoter, which allowed you to enter your information online and have our system automatically find the best available price and coverage based on your answers. And over last few months we've worked on some improvements to make it even better. 

For people without any medical conditions, the process has been streamlined, with fewer questions to answer. And for those with more serious conditions, our system can handle a greater variety of health conditions, without the intervention of a broker. Even if you tried it last year with limited success, you should try it again this year. You can always save your quote and call our office to discuss any questions you may have about the quote with one of our qualified Brokers.

You can try the DIY quoter out yourself. Or watch the video presentation below that talks more about what makes our DIY quoter different and how to use it to get a quote.

Click here to go to the Client Portal to try the DIY quoter

All of us at Medi-Quote Insurance Brokers would like to extend our thoughts and prayers to everyone that is affected by the wildfires in Fort McMurray. Whether you are directly affected or being consumed with images that are reflected in the media, we know this is a difficult time for many. We will continue to hope for rain and thank all of the emergency workers and volunteers for their tireless efforts to battle the flames and ensure continued safety of everyone.
#albertastrong #albertahelps #helpymm #ymmfire #canadianstrong #ymm


Purchasing baggage insurance for your trip is a great way to get extra piece of mind when traveling. But, unless you've been through an experience involving lost or stolen items and tried to make a claim on baggage insurance, there's a lot you might not know. That's why we've put together a few tips to help you cover your personal belongings while traveling. Here's just a few suggestions:

Check coverage limits for high value items - When purchasing baggage insurance with the intention of covering high value items like laptops and cameras, you may not be getting full coverage for the value of those items. Check your policy wording, or find out the coverage limits with your broker when purchasing the coverage, to see how much you would be reimbursed if expensive items were lost or stolen.

Use your home insurance to cover high value items –  You can contact your home insurance provider to get additional coverage for these items under your home insurance policy. You will likely be able to get more coverage for high value items than you could with traditional baggage insurance alone.

Take care of your stuff - Insurance companies expect you to take "reasonable care" of your belongings, and a claim could be denied if you leave something unattended in a public space or a shared hostel.

Document your gear with photos - If your baggage is lost or stolen, you will need to prove what items were lost when filing a claim. Taking photos of your items while packing, and keeping a list of what's in your possession, can serve as proof of what was lost. You could even save your photos in the cloud so they can be accessed even if you lose your camera or smart phone.

Cover your cash - The loss of cash can be covered if proof is given, however all policies have a limit to how much they will reimburse for lost cash during a theft or robbery – the maximum is usually $100, however some policies exclude coverage for cash entirely.

Watch for exclusions - Review the exclusions of any baggage insurance before purchasing. Some typical exclusions include common personal items like contact lenses, prescription eye glasses, artificial  teeth, and hearing aids. Other common exclusions include art, antiques, and fragile or brittle items.

TORONTO, Sept. 30, 2015 /CNW/ - Canadians need to better understand their travel health insurance policies if they want to ensure they aren't in debt for out-of-country medical expenses, based on findings from a Travel Health Insurance Association (THiA) survey.Forty-seven per cent of respondents have never reviewed their policies even though 23 per cent have required medical care while travelling.

"Policies vary from provider to provider. It's important to understand what will impact your coverage for medical expenses outside ofCanada, or even within Canada," said Alex Bittner, THiA President. "Everyone should have a carefree holiday and not worry about unexpected medical expenses".

A survey of Canadian travel insurance providers shows that more than 95.3 per cent of travel health claims are successfully paid. THiA wants to see this number increase. This year's survey was designed to identify the public's understanding of common factors that can lead to a claim being denied. Some key points that travellers need to read and understand about their travel health insurance policies include the following.

Diagnostic tests or prescription changes
A claim can be denied if a physician orders you a diagnostic test or prescribes a change in medication prior to travelling. If you have a pre-existing condition that you are looking to cover, it needs to be stable for a period of time as specified in the policy, meaning no change in health or even a change of meds (dosage or type).  More than 55 per cent of respondents did not realize that a blood test that indicates a change in health status could compromise their medical stability, and as a result their coverage. Sixty-four per centdo not realize that a change in prescription can qualify as a change in health status.  "I've coined it 'Doctor Disconnect'.  To have a physician unwittingly compromise travel insurance coverage is unfortunate. None of us want that." said Bittner.  Education is key.

Travelling while pregnant
Most travel health insurance policies do not cover women more than 31 weeks pregnant. This means that any kind of health condition experienced after the specified period in the policy will not be covered. Forty-three per cent of respondents believe that pre-term infants are covered by travel health insurance when the reality is that virtually no policies cover pre-term infants born while travelling. Neo-natal intensive care can bankrupt a family. Does this mean that the ever popular 'baby-moon' should be banned? Not necessarily but perhaps consider taking that last trip in the first half of the pregnancy, and realize that even if you are covered, the baby may not be.

Being intoxicated 
Thirty-nine per cent admitted to being intoxicated while on vacation but a full 52 per cent admit to being unaware that an injury or illness that occurs with high blood alcohol levels can lead to a claim being denied.

Business travel requires travel health insurance too, especially for entrepreneurs
Less than one per cent of respondents purchase travel insurance when travelling for business. Many companies have extended travel health insurance but it's the travellers' responsibility to understand their coverage. Employee benefit plans also are subject to exclusions and limitations.  Small business owners should double check and ensure they have the necessary coverage.  And good news, it's tax deductible.

What constitutes an extreme sport?
Some policies consider hiking a form of mountaineering. Thirty-four per cent of those surveyed have hiked on vacation. Buying the wrong policy can be costly as a broken leg can cost up to $10,000 per day (and much more if there are complications) for medical treatment in the United States.

"We want people to have confidence in their travel health insurance policies. Understanding your policy and coverage will help ensure that you are looked after in the event of unexpected medical emergencies," said Bittner.

Three Golden Rules 
THiA recommends that Canadians do the following to have carefree vacations:

  1. Understand your travel insurance policy – Insurance providers have staff available to answer any questions related to policies
  2. Know your health and consult a health care provider if you have any questions
  3. Know your trip - How long will you be gone? Are you a snowbird? Will you be travelling many times during the year? Do you plan to scuba dive? Some policies will be more suitable for you than others

The THiA website has a guide available to help Canadians understand their travel insurance needs before they investigate policies.

About the Travel Health Insurance Association of Canada (THiA) 
Founded in 1998, the Travel Health Insurance Association(THiA) is the national organization representing travel insurers, brokers, underwriters, re-insurers, emergency assistance companies, air ambulance companies and allied services in the travel insurance field. THiA is the leading voice of the travel insurance industry in Canada and is engaged in public education and issues relating to regulatory affairs and member communications.

SOURCE Travel Health Insurance Association (THiA)

We will be closed on Monday, October 12th for Thanksgiving. Until then you can get a do-it-yourself-quote on our client portal by clicking here.